Contact Us

We now have self-service options! We hope to answer your question right here!
If you need more specific service, we will promptly answer your inquiries during our regular office hours, Monday through Friday, 8:30am to 5:00pm Eastern time.

How much product is in stock?
We have ample quantity of our inventory. Place your order in confidence that it will ship promptly.

When will my order ship?
Your order will ship within 8 business hours. If there is a delay we will contact you immediately. Delays include weekends, weather, or not in stock.

Backorders
If your selection is backordered, you will be notified with an expected arrival date. Vinyl backorders average 1-3 business days. Crypton backorders average 3-7 business days.

Two-Piecing
Standard Industry rules apply. When necessary to 2-piece, we will give an allowance of ¼ yard additional to your requested yardage. We will not send unmatching pieces. The smallest piece will never be less than 1 yard. Vinyl orders of 6 yards or woven fabrics 8 yards or more may be 2 pieced.

Flaws
Standard Industry rules apply. Flaws are unfortunate and are a part of the industry but not 2nd quality. We give 1/8 yard allowance for each flaw.

Specialized Use or Unique Vinyl and Fabrics
Vinyl or Fabric for Restaurants, Marine, Automotive, Outdoor use, Flame Retardant Free and other specific uses are specially noted when you click on the tabs on the home page. We’ve listed these special designations when you see the dropdown options. If it’s not listed, either check your pattern’s specification information or we don’t have product for that application.

Sunbrella® Outdoor Upholstery
JKB Fabrics offers Sunbrella® only for upholstery fabrics. These fabrics are not suited for awnings, sling swings, etc.

Crypton® Fabrics
Our line of Crypton® Fabrics offers great resiliency, durability and huge variety of colors, textures and patterns. Crypton® fabrics resist stains, fungus, bacteria and mildew. Crypton®’s breathable moisture barrier is integrated into the fabric, ensuring permanent protection. Crypton® is engineered to be extremely easy to clean, allowing spots and spills to be easily removed with soap and water.

Which Crypton® offerings are you interested in?
New Crypton® Options
Closeout Crypton® Options
Request More Information

How many samples may I order?
Samples are free, limit 5 per order. Based on industry feedback, we feel this is enough of a sampling for your client to assist in making a decision or for a color board.

How do I order samples?
Click Add Sample to Order while viewing the item you wish to receive. Proceed to My Order and finalize your order.

When will my sample order ship?
Orders received before 4pm Eastern time ship the same day.

Leather Minimum
The minimum order for leather is one Full Hide (approx. 50 square feet).

Leather Conversion
A 50 square foot hide is equivalent to approximately three yards of 54” fabric. One yard of fabric is equal to approximately 18 square feet of leather.

Leather Additional Information
Check out our handy Leather Guide.

Alternatives, Reselections, and Matching
We offer 2 tools to help you find alternatives or reselections for your client.
1. Fabric Finder You can utilize our Fabric Finder on the left to search for color and pattern desires.
2. You May Also Like These Designs Many product pages display You May Also Like These Designs at the bottom. This section displays products of similar color and style.

Matching Vinyl and Fabric
Use the search box to enter a pattern name or item number. Many product pages display You May Also Like These Designs at the bottom. This section displays products of similar color and style to the product you wish to match. You can also utilize our Fabric Finder on the left to search for color and pattern desires. Order through our website to receive free samples!

Supplies and Accessories
Our Supply Catalog contains detailed information on nearly all of our supplies, tools, and accessories.Supply Catalog Be sure to check out Closeouts for special deals!

Are JKB Fabrics all first quality?
Absolutely, yes! JKB Fabrics has a distinguished history spanning more than 110 years of providing the best quality fabric, vinyl, accessories, and supplies in the industry, period. We don’t stock 2nd quality or offer specials without informing you.

How do I see my pricing?
Log In if you haven't, then proceed to search or browse for the items you wish to buy. Each product page will show the regular wholesale price and your discounted pricing.

Can I get any further discount?
Only orders over 100 yards can qualify for additional discount consideration. For these larger orders, simply make this request in the shipping notes section of your order at the time of your order.

Can I get a discount on a past order?
Sorry, we cannot offer discounts or credits after the order has been shipped.

What if I have a lower price from a competitor?
If we’re not the lowest already, then give us a chance to save you more! For vinyl, polyurethanes, Sunbrella and any other items, we will do our best to beat that price based on the quantity to order. We may ask for confirmation on an as needed basis.

Are closeout and special sales final?
Closeouts and specials are deeply discounted and all sales are final.

When will my order ship?
Your order will ship within 8 business hours. If there is a delay we will contact you immediately. Delays include weekends, weather, or not in stock.

How will my order ship?
Yardage orders will be shipped via FedEx with options of service. Memo samples are sent via the United States Postal Service.

How can I track my order?
Once your order is shipped, we will forward you an email with shipping confirmation and the tracking number from FedEx. Samples sent U.S. Mail are not trackable.

What should I double-check when my order arrives?
We strive to be as thorough as possible, but ask that each business partner give due diligence before using any product we sell. We ask that prior to any product or item being used, to follow the directions written on our cut tags or pick tickets. This includes confirming receipt of the correct item, fabric, color and yardage received. Sorry, we cannot accept returns of items where original packaging has been opened or destroyed. Any fabric or product that has been cut into or a portion of it used, is not eligible for return.

Can I return products for any reason?
Returns must be submitted and approved. Please click here and fill out the form. We require your account name and address, invoice number and detailed line item(s) you are seeking approval for. Please keep in mind, if approved, a restocking fee of up to 30%, plus all shipping and handling fees will be assessed if the return was of no fault of JKB Fabrics. For special offers involving clearance or close out products, all sales are final. JKB Fabrics does not offer any warranty for closeout or clearance items and is not responsible for wear or performance of product. Sorry, we cannot consider product purchased over 90 days, unused yardage or less than ordered quantities, for returns.

Request for Return
Please keep in mind any product in the closeout section or with special pricing marked “Closeout”, are considered “Final” and no return. Otherwise, for standard available products, please utilize the FAQ part of the website for Request for Return authorization. These will be reviewed and follow up sent by email.

Order Status, Tracking
As long as you have a current email in your account profile, you will receive acknowledgements, confirmations, invoices with tracking numbers as your order is processed. Keep these for future needs so you can stay up to date on activity.

Backorders
When this does happen, you will be notified and asked to approve or cancel an item or order. In most all instances, a roll is on its way and received in 1-3 business days. We will await your email response. After 24 hours, we will consider the order active and place an order for stock or ship upon receipt with full payment terms in play. Confirmations will be emailed upon shipment.

Refused Shipments or Late cancellations
Shipments refused without prior approval, whether basic order or backorder, will be subject to a restocking fee of up to 30%, original shipping, and cost of shipping for the return.

How many free swatches can I order?
We allow a maximum of 5 memo samples per order. Based on industry feedback, we feel this is enough of a sampling for your client to assist in making a decision or for a color board. Samples are mailed via U.S. Mail within 24 hours at no charge. If you require a quicker delivery, please note this on your order with best way and we will process the order and bill shipping accordingly.

Flame Retardant Free (FR Free) Vinyl (California Code CAL 2998)
We keep the website up to date consistently. From the Vinyl tab, you can select from the drop down FR Free to find which patterns are or have been converted to FR Free. If you require FR Free vinyl, you must note that on your order. Any ship to address with a California zip code will be flagged and held for our action. We will check stock for you and confirm its availability. We update our website continually as Vinyl Vendors have FR Free stock. JKB Fabrics or any subsidiary of our company cannot be held responsible for mishaps with ordering vinyl.

What are the JKB Fabrics Terms and Conditions?
Click the following links for our Privacy Policy, Terms of Service, and Terms and Conditions of Sale.

Fill out these fields and click Submit. We will respond promptly during business hours.